You will receive , in principle, a confirmation within 48 hours after submitting your request. This confirmation will be sent in the form of an order form. In case of a reservation, please wire the amount to our bank account within 7 calendar days after the reference date. The bank account number can be found on our order form. Please confirm your reservation by e-mail as well.
In case you booked less than 7 calendar days prior the requested walk, payment shall have to be made within 24 hours after the reference date.
In case of an offer request, we will send you in principle within 48 hours, a appointment proposal to discuss your request - see offer request document. The payment terms shall be mentioned in the offer.
What is the reference date?
The reference date is the date and the time the e-mail with our order form was sent , + 168 hours ( thus 7 calendar days) or 24 hours ( thus 1 calendar day ) if the period before the activity takes place, is shorter than or 7 calendar days.
Payment is made by wiring the amount to City Connexion’s bank account. You will find City Connexion’s bank details on the order form.
What happens in case of cancellation?
If you send us a cancellation by e-mail 20 calendar days or more before the activity should have taken place, 50% of the amount that was already paid will be retained to cover our administrative expenses.
If you send us a cancellation by e-mail less than 20 calendar days before the activity should have taken place, 75% of the amount that was already paid will be retained to cover our administrative expenses and as compensation.
If the activity is cancelled 10 days or less before the activity, the full 100% of the amount that was already paid will be retained.
In case of an offer, this information shall be mentioned in the specific terms.
City Connexion cannot be held liable for any kind of incident or accidents.
For private persons, the prices include VAT. For all other price requests, the prices do not include VAT. The activities of non-profit groups and associations are exempted of VAT.
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